Experience
Strategy

Align business and user needs to clarify solution options.

Goal and objective setting, collaborative discovery, audience identification, comparative review, and project roadmaps and management.

Experience
Research

Find insights to understand solution needs and implementation details.

Mixed-method research, user testing and interviewing, applied metrics, iterative prototyping, and participatory design.

Collaborative
Facilitation

Coordinate stakeholder perspectives and train research teams.

Facilitated workshops, training sessions, research strategy development, shared tools and processes, and impactful report outs.

Information
Design

Specify, iterate, and communicate solution details.

Personas, journeys, information architecture, wireframes, user flows, content strategy, prototypes, and requirements.

I’m motivated by the moments when experienced research efforts, operations, and strategies come together. I love both jumping into applied work for immediate impacts and collaborating to establish long-standing experience research programs. Working with practitioners to leadership, I partner to complete short-term experience research projects, advise on research methodologies, and consult to guide solutions.

As a facilitator and leader, I’ve cultivated new research practices with impactful teams, long-lasting operations, and critical processes across organizations. As an experience researcher, I've delivered mixed-methods studies in several markets to inform business and product strategy and provide tactical improvements to user interfaces and services.

My work is cross-channel focused, touching customer, user, and service experience. I’m experienced with research methods and tools, project management and strategy, and customer engagement. From planning to delivery to reporting, I love figuring out, implementing, and sharing the details for experience transformation, business impact, and solution delivery.